WHAT
Interaction of customer & company at every touch points creates customer experience (CX). CX is created inside the customer at rational and emotional level.

By design or by default, it always & every time happen and get registered in the mind and heart of the customer. This CX creates brand value – brand recall value is nothing but CX created during previous interaction.



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WHY
Well, why not?
Customer is the core of every business. Every enterprise for and not for profit are in existence to serve customers or target groups i.e. beneficiary in case of Not for Profit enterprises.

Over the period of time when organisation grows systems, processes, polices takes over and customers are at the mercy of all these.




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WHOMYes it is for every enterprise
Be it For profit, Not for profit, Govt. , Municipalities, Railways and Airways, B2B and of course B2C, Hospitals, Retailers, Doctors, Professionals, Telecom , BFSI, Utilities, Industry Associations, Chambers of Commerce, Real Estate , Stock Brokers , Franchise Companies & Start Up , Growth Stage & Large Enterprises.

Creating delightful customer experiences while fulfilling need with ease is a prerequisite of as well as expectations from every enterprise – irrespective of business model, sector, size, monopoly & geography.


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WHEN
  • Whenever you wish to sale
  • Whenever you wish to have referral customer
  • Whenever you wish to Cross Sale
  • Whenever you wish to shorten sales conversion cycle
  • Whenever you wish to create robust BRAND
  • Whenever you have increased customer attrition rate
  • Whenever you wish to make organisation customer centric
  • Whenever you face heat of competition
  • Whenever customer complaints are on the rise



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WHAT WE DO?A lot of nice things
  • Measure
  • Observe
  • Interviews
  • Customer Journey Mapping
  • CX Statement
  • Insight Research
  • Co Create - Brainstrom
  • CX Blue Print
  • CX Policy
  • Process, Training & Governance
  • Prototype
  • RollOut
  • Insight Research
  • Brainstrom
  • Blue Print
  • Prototype
  • RollOut



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REACH US
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